Refund policy

Return & Refund Policy

Effective Date: June 26, 2026

At BPMACHINE.PK, customer satisfaction is important to us. We strive to provide quality medical equipment and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

You may request a return if:

  • You receive the wrong product.
  • You receive a damaged or defective item.
  • The product has a manufacturing defect upon delivery.

To be eligible for a return:

  • Contact us within 7 days of receiving your order.
  • The product must be unused and in its original condition.
  • All original packaging, accessories, manuals, and invoices must be included.
  • The item must not show signs of misuse, damage caused by the customer, or unauthorized repair.

Non-Returnable Items

For hygiene and safety reasons, some products may not be eligible for return once opened or used unless they are defective.

These may include:

  • Opened medical accessories
  • Personal healthcare products
  • Products damaged due to improper use

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  1. Contact our customer support as soon as possible.
  2. Provide your order number.
  3. Share clear photos or videos of the product and packaging.
  4. Our team will review your request and guide you through the return or replacement process.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed using the original payment method where applicable.
  • If Cash on Delivery (COD) was used, our support team will coordinate the refund process.
  • Processing times may vary depending on the payment provider or bank.

Exchanges

We may replace products if:

  • The wrong item was shipped.
  • The product arrived damaged.
  • A verified manufacturing defect is found.

Replacement is subject to product availability.

Shipping Costs

  • If the return is due to our error (wrong, defective, or damaged product), return shipping costs may be covered by BPMACHINE.PK.
  • If the return is requested for other approved reasons, the customer may be responsible for return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, please contact our customer support to discuss available options.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us through our Contact Us page or the customer support details provided on our website.

We are committed to resolving issues fairly and providing the best possible shopping experience for our customers.